Cancellation policy

You can buy each Asuno product as a one-time purchase or on a subscription. This policy explains how subscriptions renew and how to cancel one. It sits alongside the subscriptions section of our Terms of Sale.

How subscriptions renew

A subscription renews automatically at the frequency you select at checkout, and we charge your payment method the recurring price shown for your plan, on an ongoing basis, until you cancel.

Before you subscribe we show you, clearly and before you pay: the recurring charge, the billing frequency, the date of the first charge, and that the subscription continues and renews automatically until you cancel. You give your consent to these automatic-renewal terms as a separate step before your order is placed.

How to cancel

You can cancel at any time, through our contact form or by emailing support@asuno.com. There is no minimum number of deliveries and no cancellation fee.

To stop your next shipment, your cancellation must reach us at least 5 days before your next renewal date. If it reaches us later, it takes effect after the upcoming billing cycle, and that cycle is charged and delivered.

Cancelling stops all renewals once it takes effect. It does not by itself entitle you to a refund of a product that has already been dispatched.

Changes to your plan

If you would like to change your delivery frequency, skip a delivery, or update the payment or delivery details on your subscription, email us at support@asuno.com and we will make the change for you. As with cancellation, please allow at least 5 days before your renewal date for the change to affect your next shipment.

Returns and refunds

Cancelling a subscription is separate from returning a product. Returns and refunds are covered by our Return and refund policy and by any rights you have under the law where you live that cannot be waived.