Refund policy

Last updated: July 2026.

This policy explains how returns, replacements and refunds work for products bought under the Asuno brand, operated by Wire Salad OÜ. It should be read together with our Terms of Sale, which govern your purchase. Nothing in this policy affects the mandatory consumer rights you have under the law of the country where you live.

Your 14-day right to return

You may return a product within 14 days of delivery, without giving a reason, provided its seal is intact. The 14 days run from the day after you receive the products.

Each unit is supplied in a sealed pack carrying a tamper-evident seal. Removing or tearing it breaks the seal.

How to return

To return, tell us clearly within the 14 days at support@asuno.com or through our contact form, and then send the products back within 14 days of telling us. You bear the direct cost of returning the products. We recommend using a tracked service, as we may hold your refund until we receive the products back or you show they have been sent.

Opened goods

The products are hygiene sensitive. A unit whose seal has been broken after delivery cannot be returned for health and hygiene reasons, and the 14-day return right does not apply to that unit.

This applies per unit. Breaking the seal on one unit does not affect the others in the same order – unopened, sealed units remain returnable under the 14-day right above.

Faulty or non-conforming goods

The products must be as described, of satisfactory quality and fit for their ordinary purpose. If a product is faulty or not as described, you are entitled to a remedy – replacement, a price reduction or a refund – under the consumer law that applies to you.

These rights are separate from the 14-day return right and are not lost by opening the seal, by use, or by the passing of the 14 days. To claim, contact us at support@asuno.com with your order number and a description of the issue. We may ask for photographs or for the product to be returned, at our cost where it is faulty.

Refunds

Where you exercise your 14-day right to return, we refund the price of the returned products and the standard delivery cost you originally paid, within 14 days of being told you are returning. Where you chose a more expensive delivery option, we refund only up to our standard delivery cost. We may hold the refund until we receive the products back or you show they have been sent.

Refunds are made to your original payment method. Please remember that it can take some time for your bank or card issuer to process and post the refund.

Failed delivery

If delivery fails because of repeated failed attempts or an incorrect address you supplied, we may treat the contract as cancelled and refund the product price less our reasonable, evidenced costs.

Subscriptions

Cancelling a subscription is separate from returning a product. You may cancel at any time by contacting support@asuno.com; cancellation stops future charges and deliveries but does not by itself entitle you to a refund of a product already dispatched. See Section 5 of our Terms of Sale.

Chargebacks

Before asking your bank or card provider to reverse a payment, please contact us first and give us a fair chance to put the matter right. Many chargebacks arise from issues we can resolve directly and more quickly, for example a delivery or billing query.